Centric’s philosophy of “Total Quality and Customer Satisfaction” is demonstrated not only in our products, but also in our field operations when we repair, modernize, and maintain vertical transportation systems. We demand high accuracy and effectiveness in the field, so that we can deliver the highest quality to our customers. As a result of our firm’s commitment to these stringent standards, we have a callback ratio that is one-third of the national average. In spite of our efforts, elevators are still machines that may be susceptible to an occasional malfunction or failure. Centric has put into place systems to best deal with the occasional problem, minimizing inconvenience to the customer.

To keep abreast with the high-tech developments within the vertical transportation industry, Centric utilizes many computerized tools for diagnostic and performance measurements on most elevator control systems.

Centric support also includes an extensive parts network. A vast assortment of parts and circuit boards are stored locally in our warehouses. This includes all equipment and tools necessary to complete each task. Centric has the flexibility of buying from over 40 elevator parts supply houses and at present maintains an extensive inventory of replacement parts for the major manufacturers.